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  • Booking & Pickup Request: Please book your order on our customer portal and send us a WhatsApp message for pickup in good time (before 12pm), otherwise your pickup would be scheduled for the next day (Only For Irregular Customers).
  • Dispatch Slip: Please paste the order slip on parcels. If you are unable to print/paste the paper on the parcel, please mention your order number which was generated by the system on the top of parcels with a bold marker.
  • Parcel / Rider Receiving: Must count your parcels in front of the rider and take the systematic or manual receiving from the rider before pickup. Parcel claim is not considerable without rider receiving proof.
  • Parcel Receiving Claim: After booking/pickup, please claim your parcel from the branch within one week if your parcel is not arrived/updated at our end. After one week, your booking would be considered as "Fake Booking."
  • Unsealed Parcel Claim: We are not responsible for open/unsealed parcels, and the claim for unsealed parcels is not acceptable. Please provide the properly sealed parcel to the rider for safe and secure delivery.
  • Parcel Claim: We are not responsible if your customer opens the parcel forcefully during the delivery and then returns the same.
  • Claim For Missing Product: Claim for the missing products is acceptable only for sealed parcels before delivery. After receiving the parcel by the consignee, we are not responsible for missing or damaged products.
  • Open Delivery: Parcel opening permission before payment is risky; we will return the parcel if the customer does not pay in advance to the rider.
  • Claim For Fake Return: Real returns with proof would be considerable. However, please claim your fake return within 2 days of return submission.
  • Damage Claim: We are not responsible for damages; please provide the parcel to the rider with strong packing.
  • Parcel Lost Claim: In case of robbery, snatching, we are bound to bear 50% of the actual cost of your product. However, if our rider lost the parcel after pickup, you can claim the 100% payback of the actual cost of your product by showing the rider's receiving, without rider receiving we would be unable to proceed your payback claim.
  • Return Policy: We are bound for three attempts of delivery; however, if the consignee refuses the parcel strictly, we will return the same after 1 attempt.
  • Return Policy: We are not responsible for returns due to incomplete addresses, poor packaging, or fake bookings.
  • Lost Recovery: We are providing scheduled/prior delivery service, in case of lost/delay in delivery, we would recover your payment/parcel within two months.
  • Writing Font: Please always use English alphabetical font; other fonts are not acceptable/readable in our system, and delivery may be affected or returned due to incomplete addresses and irrelevant fonts.
  • Payment Schedule: Our reimbursement schedule is on a weekly basis. However, the customer can demand/collect the payment anytime from our office.
  • Fuel Effects: Our service charges are fixed which we have decided. However, fuel costs/charges may vary according to national facts and fluctuations without prior notice/approval by the shipper.
  • Dimensional Weight: We would charge as per dimensional & physical weight of parcels (L x H x W in cm รท 5000).
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